We have a 5-day return policy, which means you have 5 days after receiving your item to return at ARMINO WU HQ.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Customers that are returning products internationally must pay all associated duties and taxes for the shipment or ARMINO WU won't be able to accept and process your return.
- All SALE items are final.
- All customers are responsible for return shipping costs.
- Please remember that all shipping cost are non-refundable.
- Returning multiple items all at once will result in a longer processing time while we check each merchandise.
- ALL BAGS ARE FINAL SALE ITEMS. NO RETURNS, CANCELLATIONS, OR EXCHANGES WILL BE ACCEPTED.
- PRE-ORDER PRODUCTS CANNOT BE RETURNED AS WELL.
- LOST PACKAGES ARE OUT OF OUR CONTROL AND NO REFUNDS WILL BE DISTRIBUTED
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted at our HQ, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ARMINO WU utilizes multiple order shipping methods. Please allow 5-7 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via USPS or UPS. To track your order at anytime, you'll be able to use your USPS or UPS Tracking number. PLEASE NOTE: Delivery times EXCLUDE the weekends. ARMINO WU does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center and HQ. We try to be as accurate as possible. ARMINO WU is not responsible for lost or stolen packages. Orders over $100 may require a signature at the time of delivery. International customers may be required to pay import or duty fees to their local customs. ARMINO WU is not responsible for fees or taxes imposed by the customers local government.
We appreciate your interest in our influencer program! At the moment, we have put the program on pause as we are focused on completing various projects. However, we are constantly looking for opportunities to collaborate with talented influencers in the future. Keep an eye out on our social media and website for updates on when we will be launching the program again. Thank you for your patience and understanding.
Yes, at ARMINO WU, we are committed to giving back to the community and supporting various charitable causes. Our AW Foundation is one of the ways we give back, where we take 25% of our sales and pour it into our annual grants for black creators who need funding for their own businesses. Additionally, we also donate to charities that are dedicated to women, as well as support clothing and food drives for people in need. We believe in using our platform to make a positive impact in the world and strive to be a socially responsible business.
We're sorry to hear that your package was lost in the mail. Unfortunately, once your package is shipped and is in the hands of the shipping carrier, we have no control over what happens to it. However, we value your business and would like to offer you a 35% off code for your next purchase with us as a way to show our appreciation and make up for any inconvenience caused. Thank you for your understanding, and please don't hesitate to contact us at firstname.lastname@example.org with your order number in the subject line if you have any further questions or concerns.
We always strive to provide timely and helpful customer service. You can expect to receive a response from one of our team members within 24 hours of sending your email to our customer service email address. We appreciate your patience and look forward to assisting you with any questions or concerns you may have. Thank you for choosing ARMINO WU!
Please email us at email@example.com to obtain our return address.
We recommend using a trackable shipping service or purchasing shipping insurance for your returned items, as we cannot guarantee that we will receive your returned package. Once we receive and process your return, we will issue your refund to your original form of payment. Please note that all shipping costs associated with returning an item are the responsibility of the customer. If you have any further questions or concerns about our return policy, please don't hesitate to contact us at firstname.lastname@example.org.